FAQs

To transfer your phone number to your new SIM, text "PAC" to 65075 from your mobile phone, a PAC Code number will be issued, please log into MyAccount (ChitChat.co.uk/myaccount.html), then click on 'Move your number to ChitChat?'' and complete the form. Please note we are only able to transfer UK numbers onto our network.

Your SIM will already be activated when you recieve it, inbound calls and texts will work. 

For UK Unlimited Calls and UK Unlimited Text and Data, simply place the SIM in your phone or device add and follow the activation process at, ChitChat.co.uk/activate-sim.html 

You will be able to receive calls immediately. However to make calls, send SMS or use data, simply place the SIM in your phone or device and follow the activation process at, ChitChat.co.uk/activate-sim.html.

Purchasing Top-Up credit separately is only necessary if you wish to use the services outside of the bundle, such as calling premium rate numbers or international calls and texts.

Make sure you apply a bundle to your account to receive unlimited calls and texts and an allowance of data. If you don’t apply a bundle, you’ll be charged on the pay as you go tariff (price per minute, per SMS or per MB), pricing can be found at ChitChat.co.uk/rate.html

You have the choice of 4 different bundles on order and then the additional bundles are available in MyAccount, ChitChat.co.uk/myaccount.html

Each offering you unlimited calls and texts and great value on data. 

You can buy your Top-Up online, directly from MyAccount, ChitChat.co.uk/myaccount  and click on Top-Up Credit to purchase.

Top-ups purchased directly from MyAccount, ChitChat.co.uk/myaccount are automatically applied to your account.

To use your TopUp balance to purchase a bundle, ensure there is enough balance and send the message “BUNDLE ” to 1244, for example “BUNDLE 5GB”.

Options are:
- "BUNDLE 500MB"
- "BUNDLE 2GB"
- "BUNDLE 5GB"
- "BUNDLE 10GB"
- "BUNDLE 15GB"
- "BUNDLE 25GB"
- "BUNDLE 50GB"

You will immediately receive a confirmation that the bundle has successfully been applied.

To prevent any loss of service with your unlimited UK minutes and unlimited UK texts and chosen data bundle, make sure you top up within 30 days.

Follow these simple steps to add ChitChat to your phone’s home screen and access your account just like any other app. Sign into your My Account on your device. Press the share icon (iOS) or menu button (three dots – android) in your browser, and select ‘Add to home screen’.

Our webpage is ChitChat.co.uk/myaccount.html 

If you’ve blocked your phone by entering an incorrect PIN too many times, you’ll need a PUK (Personal Unblocking Key) code to unblock your device. To get your PUK code, please get in touch with us via support via email, telephone or WhatsApp. Please visit ChitChat.co.uk/contact.html 

Once you’ve entered your PUK code, you’ll be asked to choose a new 4-digit PIN of your choice. After that, you’ll be unblocked and good to go again.

You have 10 chances to enter a correct PUK code. After that, your SIM will be blocked.

If your PUK code hasn’t worked after your third attempt and you’re sure that you’ve entered it correctly, contact us so that we can help you.

Make sure you’re requesting for the right kind of code when you speak with us. The PUK code is when you’ve entered your PIN incorrectly too many times, whilst your PAC is what you need when moving your number.

If the PUK is entered in 10 times incorrectly your SIM will be blocked and you will need to request a new SIM

Nobody should have to receive malicious and nuisance calls. there are a few simple precautions you can take:

Sign up to the Telephone Preference Service https://www.tpsonline.org.uk. A free service, it is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

It is important to note that the TPS will prevent the receipt of marketing voice calls but not SMS (text) messages. If you wish to stop receiving SMS marketing messages, please send an ‘opt-out’ request to the company involved.

Don’t leave your name and number on your voicemail.

Don’t reply to texts from numbers that you don’t recognise.

Don’t answer calls from withheld numbers or numbers that you don’t recognise.

If you’re receiving direct threats call 999. Otherwise, call 101 to report it.

Should you receive a malicious call, keep calm and don’t talk with the caller or share any personal information. Hang up as soon as you can.

If you ever get a call with an automated voicemail message, never make any number selections, and hand up.

The easiest way is to insert the SIM into your phone. If you are able to get a signal then your phone’s unlocked and you’re good to go.

If you’re unable to get a signal with a ChitChat SIM, your phone is probably locked to a different network.

If you know which network you’re on, contact them and ask them to unlock you. Every network has a different policy on unlocking a phone and how long it takes, with most networks offering it as a free service.

Or take your phone to your local unlocking shop (check their reviews online first). They have the tech to sort it out for you.

Please note that at ChitChat, we are not able to unlock your phone for you.

Text "PAC" to 65075 from your mobile phone, a PAC Code number will be issued, please log into MyAccount (ChitChat.co.uk/myaccount.html), then click on Move your number to ChitChat? and complete the form. Please note we are only able to transfer UK numbers onto our network.

Losing your SIM card or phone is a distressing experience but our plans are built to help our members protect their phone number, credits, block their phone and get the appropriate documentation for their insurer. Please get in touch with customer services via email, telephone or WhatsApp. Please visit ChitChat.co.uk/contact.html 

You should receive your new or replacement SIM within 3 business days from order. 

Should you wish, to cancel your contract simply don’t add a bundle or top-up. You will not have to pay any sort of early exit fee. 

After 90 days the SIM number will be deactivated.

Before you leave us, we would always want to improve our service, please get in touch with customer services via email, telephone or WhatsApp. Please visit ChitChat.co.uk/contact.html and would like to understand why you are unfortunately leaving our mobile network.  

Our bundles include Unlimited UK Calls, Unlimited UK Texts and chosen bundle. This is the amount of data you can use each month and is measured in gigabytes (GB). The more you do online, the more data you’ll use. You can choose from 500MB up to 650GB.

You can check your usage at any time within MyAccount, ChitChat.co.uk/myaccount.html or text "BALANCE" to 1244.

All our bundles these include Unlimited UK Calls and Unlimited UK Texts within the UK and roaming in the EU. Your data allowances will depend on which bundle you have chosen.

Yes, you can tether and use your phone as a mobile hot spot for other devices (Video game console, TV, Chromecast, Roku, Fire TV Stick etc.. ) no matter which bundle you purchased.

It will not cost you any extra to tether your devices to our network, but will utilise your existing data allowance.

ChitChat network supports 2G, 3G, 4G and 4G+ technologies.

ChitChat is powered by O2’s best-in-class, strong and reliable network. With coverage across 99% of the population, you should get fast speeds for browsing, gaming, downloading and emailing.

Click here to use our coverage checker to check coverage in your area. chitchat.co.uk/coverage.html

WiFi calling is not currently available on the ChitChat Network - whenever this changes we will update all of our customers.

To check your remaining balance, Text "Balance" to 1244 or check your remaining balance from MyAccount, ChitChat.co.uk/myaccount.html 

To check your remaining data balance, Text "Balance" to 1244 or check your remaining data from MyAccount, ChitChat.co.uk/myaccount.html

The following services are not included in our plans, so you’ll need to get a Top-Up to use them:

- Exceed your monthly allowance data
- Make or receive calls, sent texts or use data (outside EU) while you were abroad/ in another country outside the UK
- Call or text international numbers
- Call or text premium numbers
- MMS (picture) messages
- Reach the end bundle

Please check out of bundle rates, ChitChat.co.uk/rate.html 

ChitChat is offered as a pre-pay service. This means you will never have any surprise bills or charges at the end of the month.

If you have an active bundle (each bundle lasts for 30 days) you will not be charged (from your Top-Up balance) for using your phone, please note that Top-Up credit is utilised for the following:

- Exceed your monthly allowance data
- Make or receive calls, sent texts or use data (outside EU) while you were abroad/ in another country outside the UK
- Call or text international numbers
- Call or text premium numbers
- MMS (picture) messages
- Reach the end bundle

Please check out of bundle rates, ChitChat.co.uk/rate.html 

If you do not have an active bundle, you will be charged from your Top-Up balance for any data, calls or texts usage according to our Pay-As-You-Go prices, where data usage is charged per megabyte (MB), calls are charged per minute, and you are charged for each SMS message you send. – If you don’t have any Top-Up balance or an active bundle, you will only be able to receive calls and texts and use the internet via a WiFi connection.

Go to ChitChat.co.uk/myaccount.html to set up an auto-renewal so you never find yourself running out of your bundle and continue to enjoy the ChitChat network for Unlimited UK Minutes, Unlimited UK Texts and chosen data bundle.

If you find that your bundle has run out of data you can keep on using our services at PAYG rates (providing you have Top-Up balance, please purchase from MyAccount )ChitChat.co.uk/myaccount.html or purchase a new bundle and it will be added to you SIM. Simply go to MyAccount and 'Add Bundle', choose and purchase, and your SIM will be auomatically updated with the data allowance. Please click on, ChitChat.co.uk/myaccount.html

If you’re having issues getting online or sending text and picture messages? You may need to update the APN settings manually.

Manual settings:

APN Settings
APN Name: everywhere
Username: eesecure
Password: secure

– Name – Internet

APN – ee.co.uk
Proxy – Not set
Username – wap
Password– wap
Server – Not set

MMSC – http://mms..co.uk/servlets/mms
MMS proxy – 212.183.137.12
MMS port – 8799
MCC – 234
MNC – 15
APN type – default,mms,supl
APN protocol – Ipv4
APN roaming protocol – Ipv4

Enable/disable APN – *tick to enable*

Bearer – unspecified
Mobile virtual network operator type – None
Mobile virtual network operator value – Not set

The advantage of the bundle is to avoid going over your allowance.

Unforunately yes, Premium rate numbers are not included within the bundle, please note Top-Up Credit is required, please visit, ChitChat.co.uk/myaccount.html

If you haven’t topped up, you will not be able to call these numbers, so no need to worry about any further charges outside your plan.

Yes you can call international numbers, please note Top-Up Credit is required, please visit, ChitChat.co.uk/myaccount.html

Visit ChitChat.co.uk/rate.html to review international rates.

You can view, your monthly usage by logging into ChitChat.co.uk/myaccount.html

To view your itemised usage by clicking on the mobile telephone number.

Your Top-Up balance will be used if you have:

- Exceed your monthly allowance data
- Make or receive calls, sent texts or use data (outside EU) while you were abroad/ in another country outside the UK
- Call or text international numbers
- Call or text premium numbers
- MMS (picture) messages
- Reach the end bundle

Please check out of bundle rates, ChitChat.co.uk/rate.html 

If your account isn’t set up to auto-renew, at the end of your month’s plan you choose not to renew for another month your plan will end. This means that you won’t be able to make calls, send texts, or use data until you renew your account.

If your account is inactive for 90 days, your account will automatically terminate itself.

Your bundle for unlimited UK minutes and unlimited UK texts is available to you to the UK when you are in all the countries in the EU and selected other destinations. This means that you can use your phone just as you would at home, but without any extra cost. 

Travelling outside the EU and selected destinations? Make sure to Top-Up your account to keep using data, minutes and texts. 

Data within your bundle is available within the EU, noting that outside the EU there will be a cost.

To see the cost of using your phone outside of the EU visit, ChitChat.co.uk/rate.html

You can use your plan at no extra cost in 48 countries in the Europe Zone. Your calls and texts to the UK and data in country will work as normal.

To use your plan outside of our Europe Zone, you’ll need to sign into your account and add a Top-Up balance. Go to ChitChat.co.uk/myaccount.html to see our international rates for calls, texts usage by country please visit ChitChat.co.uk/rate.html

The countries in our Europe Zone are:
Austria
Azores
Belgium
Bulgaria
Canary Islands
Channel Islands
Croatia
Cyprus
Czech Republic
Denmark (including Faroe Islands)
Estonia
Finland
France (including Corsica)
French Guiana
Germany
Gibraltar
Greece
Guadeloupe
Guernsey
Hungary
Iceland
Ireland
Isle of Man*
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Madeira
Malta
Martinique
Mayotte
Monaco
Netherlands
Norway
Poland
Portugal
Reunion
Romania
Saint Martin
San Marino
Slovakia
Slovenia
Spain (including Balearic Islands)
Sweden
Switzerland
Turkey
Vatican City

This depends on where you’re roaming. If you’re travelling in one of the Eurozone destinations you can use your UK allowance of data within country, for calling and texting to the UK there are no extra charge. To call in country, please purchase credit (Top-Up) in a retail store or from MyAccount.